FAQ - frequently asked questions

When will I receive my order?

The estimated delivery date is shown under the buy button and before payment. It depends on your address; it is an estimate, not a guaranteed date.

Where do you ship from?

From France. Our offices are in Annecy.

Do you ship abroad?

Yes, we ship worldwide. The estimated delivery and the options available for your country are shown before payment.

Can I track my parcel?

Yes: an e-mail with the tracking number is sent as soon as your order ships, and the Track my order page shows where your order is.

I received a damaged item, or an item is missing from my order.

Write to us at batfit.apparel@gmail.com with your order number and a photo: we will send the item again.

Can I exchange or get a refund?

Yes: 30-day money-back guarantee from the day you receive your order. Details are in our refund policy.

How do I choose my size?

Take your usual size. Between two sizes, choose the smaller one for better compression. The size guide is available on each product page.

Where are you located?

In Annecy, France.